At PrinterExpertCare.com, we aim to ensure your complete satisfaction. If something isn’t right with your order, we’re here to help make the return and refund process as smooth as possible.

1. Return Eligibility

1.1 We accept returns within 7 days of delivery for most items, provided they are unused, unopened, and in their original packaging.

1.2 The following items are non-returnable:

  • Products that have been used, opened, or modified

  • Customized or personalized items

  • Digital downloads or software

  • Clearance or final sale products

1.3 To initiate a return, email our support team at info@printerexpertcare.com with your order number and details of the item(s) you wish to return.

2. Return Instructions

2.1 Once your return request is approved, we’ll send you return instructions, including the return address.

2.2 Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.

2.3 We recommend using a trackable shipping service. PrinterExpertCare.com is not liable for lost or damaged returns in transit.

3. Refund Process

3.1 Once we receive and inspect the returned item(s), refunds will be issued to your original payment method.

3.2 Most refunds are processed within 3 business days after receiving the return.

3.3 Shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Damaged or Defective Items

4.1 If your item arrives damaged or defective, please contact us right away at info@printerexpertcare.com. Include photos and a description of the issue.

4.2 We’ll arrange a replacement or issue a full refund, depending on the situation.

5. Exchanges

5.1 We do not offer direct exchanges. If you need a different product (e.g., size, model, or variation), please return the original item and place a new order.

6. Delayed or Missing Refunds

6.1 If your refund hasn’t appeared after a few days, first check with your bank or payment provider, as processing times can vary.

6.2 Still have issues? Contact us at info@printerexpertcare.com for prompt assistance.

7. Contact Information

For any questions about returns, refunds, or product issues, reach out to us:

PrinterExpertCare.com
📧 Email: info@printerexpertcare.com
📞 Phone: 24/7 Support Service
📍 Address: 36 East 8th Street, New York, NY 10003, United States